Customer Service Specialist in CommBank’s Funding & Settlements team managing business loan processes. Collaborating with stakeholders and providing exceptional customer service to internal and external clients.
About the role
- Customer Service Specialist handling shipments and liaising with customers at DSV, a global leader in transport and logistics. Ensuring compliance and operational efficiency while managing transport and documentation tasks.
Responsibilities
- Collaborate within the Cloud Services Centre of Excellence to deliver accurate, high‑quality work in line with SOPs, management directives, and customer requirements.
- Build and maintain strong relationships with internal and external customers, suppliers, and service providers locally and internationally.
- Plan, prioritise, and manage end‑to‑end transport and shipment activities using CW1 and legacy systems to meet KPIs, milestones, and delivery deadlines.
- Read, interpret, and action operational instructions, while proactively resolving issues related to documentation, cost calculations, load sizing, and operations.
- Communicate effectively (written and verbal) with customers, team members, and external stakeholders—including airlines, shipping lines, and transport providers—to resolve issues and obtain required information.
- Support the Team Lead with day‑to‑day operations, contribute to process improvements, and assist with additional tasks or projects as required.
Requirements
- Industry experience in Freight Forwarding (Air and/or Sea) is essential.
- Strong communication, customer service, operational, and numeracy skills, including the ability to work with monetary values and shipment weights.
- Proven ability to plan, coordinate, and deliver outcomes within strict timeframes in a fast‑paced environment.
- High proficiency in using multiple technical applications, including Microsoft Office (particularly Excel and Teams) and CargoWise One.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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