Customer Service Officer providing support for clients after their finance product goes live. Handing enquiries and creating positive experiences in a hybrid working environment.
About the role
- Client Support Specialist providing real-time assistance and support to insurance clients using underwriting screening tools. Ensuring effective user experience and addressing queries promptly.
Responsibilities
- Provide real-time support to insurer clients using LH&T screening tools
- Respond to client queries promptly and accurately, ensuring minimal disruption to their workflow
- Guide users through system functionality and help interpret underwriting outputs
- Troubleshoot issues and escalate more complex queries where required
- Maintain accurate records of queries and resolutions
- Work collaboratively with internal teams to improve client experience and processes
- Build a strong understanding of LH&T products and insurance underwriting principles
Requirements
- Previous experience in a customer support, client services, or administrative role
- Strong communication skills with the ability to explain information clearly and concisely
- Comfortable working in a fast-paced environment where timely responses are important
- High attention to detail and problem-solving mindset
- Confident using systems and learning new technology
- Ability to prioritise tasks and manage multiple queries at once
- Experience within insurance, financial services, or a regulated environment (Desirable)
- Exposure to underwriting or insurance products (Desirable)
- Experience supporting B2B clients (Desirable)
Benefits
- Medical coverage
- Life insurance
- Pension plans
- Paid time off
- Wellness initiatives
- Fitness programs
- Team-building activities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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