Supervisor overseeing HCSC Customer Service team operations and performance. Coaching staff and ensuring alignment with strategic goals in a supportive environment.
About the role
- Customer Service Specialist in CommBank’s Funding & Settlements team managing business loan processes. Collaborating with stakeholders and providing exceptional customer service to internal and external clients.
Responsibilities
- Managing the funding and settlement process for Business and Commercial loans.
- Collaborating with internal stakeholders to successfully process complex settlement matters.
- Reviewing and analysing complex facility agreements.
- Assisting with loan drawdown activities.
- Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints, and issues.
- Identifying opportunities to improve the processes within your team or work area.
- Undertaking investigations in respect to customer requests and/or as a result of transactional or exception-based issue.
- Contributing to and/or completing reconciliations.
- Completing general administrative duties as required.
- Practicing prudent risk management by identifying and responding to business risks.
Requirements
- Exposure to the home lending/commercial lending process preferred but not essential
- Strong customer service experience with the ability to build relationships with relevant stakeholders.
- High attention to detail and accuracy
- Strong work ethic with a team orientated outlook
Benefits
- flexible working arrangements
- professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Service Department Manager ensuring legendary customer service experience at Uline. Empowering teams and improving daily operations in multiple Customer Service departments.
Customer Service Officer providing exceptional service to pharmacy partners at Sigma Healthcare. Collaborating across teams to ensure timely and professional customer support in a fast - paced environment.
Sales Associate responsible for customer service at Bosselman Pump & Pantry. Handling food operations and ensuring a clean environment for customers and associates.
Sales Associate providing courteous customer service at Bosselman Pump & Pantry. Ensuring compliance with food handling guidelines and maintaining a clean service environment.
Sales Associate serving customers quickly and courteously at Bosselman Pump & Pantry. Responsible for food handling and customer service in a retail setting.
Sales Associate responsible for providing customer service and handling food operations at Bosselman Pump & Pantry. Complies with food handling guidelines while ensuring a clean and friendly environment.
Sales Associate responsible for customer service, sales processing, and food safety at Bosselman Pump & Pantry. Ensuring compliance with food handling guidelines and maintaining a clean work environment.
Sales Associate providing customer service at Bosselman Pump & Pantry. Maintaining food safety and cleanliness while assisting customers with their needs.
Customer Service Advisor ensuring customer needs are met throughout their Scania experience. Collaborating with Service Team to deliver effective communication and accurate documentation.