Senior Customer Support Specialist providing exceptional customer support and processing analysis for clients in Guatemala. Assist with high escalations and create outstanding user experiences.
About the role
- Validation Support Representative for PayJoy, analyzing alerts and preventing fraud. Aiding customers in emerging markets to gain financial stability and success.
Responsibilities
- Atender las alertas generadas en los sistemas sobre operaciones inusuales para identificar y prevenir fraudes.
- Validar los documentos de identidad oficial de manera inmediata, en ventas detectadas como sospechosas por las herramientas automatizadas:
- Aprobado aquellos casos legítimos para contribuir con el incremento de ventas,
- Bloqueando aquellos casos fraudulentos, y reportandolos de forma oportuna.
- Detectar patrones y tendencias de riesgo interno y externo para identificar las causas y proponer controles de reducción de riesgo de fraude.
Requirements
- Estudios técnicos o universitarios inconclusos en áreas relacionadas como Administración de Empresas, Comunicaciones o afines.
- Experiencia en servicio o atención al cliente, preferiblemente en el sector de ventas o financiero, al menos un año.
- Conocimiento básico de herramientas de Microsoft Office y google suite
- Habilidades de comunicación efectiva y sensibilidad cultural para mantener altos niveles de satisfacción al cliente.
- Capacidad para trabajar en equipo, alto sentido de urgencia y manejo de situaciones difíciles bajo presión.
Benefits
- Seguro de gastos médicos mayores, plan de descuentos en salud, odontología y oftalmología para el empleado y familiares directos.
- Seguro de vida.
- Financiamiento para teléfono, audífonos, equipo para oficina en casa y beneficios de bienestar.
- 30 días de aguinaldo
- 20 días de vacaciones.
- 50% de prima vacacional.
- 13% fondo de ahorro.
- $2,000 MXN en vales de despensa mensual
- $2,000 USD beneficio anual para Co-working travel.
- $2,000 USD beneficio anual para desarrollo profesional.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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