Customer Service Officer providing support for clients after their finance product goes live. Handing enquiries and creating positive experiences in a hybrid working environment.
About the role
- Senior Customer Support Specialist providing exceptional customer support and processing analysis for clients in Guatemala. Assist with high escalations and create outstanding user experiences.
Responsibilities
- Assist in handling queries via chat and email
- Complete process analysis to improve the way the team works on tasks, alongside helping the team to identify and implement new processes
- Assist in completing individual team projects per quarter
- Have a direct impact on client issues and autonomously handle high-level questions
- Provide the best service to users and create an outstanding experience for all our clients and their employees
Requirements
- 5+ years of customer support experience, with recent experience in a fast-paced, customer-focused environment (product or service-based)
- Experience with high escalations, handling time-sensitive customer concerns
- Experience in managing cases involving coordination between clients, third-party vendors, is a plus!
- Advanced speaking/writing in English
- Microsoft Office (Word, OneDrive, Excel, Etc.)
- Able to generate reports and analyze customer support processes
- Advanced computer skills
- Experience with Zendesk is a plus!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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