Customer Care Associate at Vericel providing support for commercial operations in regenerative medicine. Ensure timely processing of product orders with exceptional customer service and cross - functional collaboration.
About the role
- Customer Service Representative assisting customers with orders at Bron Tapes in Denver, PA. Handling phone calls, managing customer portals, and supporting sales goals.
Responsibilities
- Assist customers with placing orders
- Handle inbound phone calls
- Support company sales goals
- Communicate inventory issues to appropriate personnel
- Provide order status, product information, account status, pricing, or service to customers and Application Specialists in a timely manner
- Maintain close and effective communication with co-workers in sales, office, and warehouse
- Creation and maintenance of records relating to customer and vendor transactions; processing customer payments and documents
- Support local and company-wide sales goals
- Demonstrate understanding of Bron products and suggest and quote products based on customer needs/order history
- Assess/qualify new leads for sales representative engagement adhering to process
- Ensure accurate and up-to-date information by identifying and addressing any inconsistencies with the appropriate departments
Requirements
- Minimum 3 years’ experience in customer service
- Thrive in fast paced office with ability to multi-task
- Strong basic math skills for conversion of different units of measure, both metric and imperial
- Proficient with Microsoft 356; intermediate skills in Excel
- Experience with NetSuite required
- Experience with HubSpot desired
- Ability to independently prioritize and manage workload effectively
- High School Diploma or GED/Equivalent is required
Benefits
- 401k with match (after 60 says of employment)
- Medical – United Healthcare
- Dental – United Healthcare
- Vision – United Healthcare
- Flexible Spending Accounts
- Short- and Long-Term Disability Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- MetLifePlans (Accident, Legal, Critical Illness & Hospital Indemnity)
- ID Theft Protection
- Paid Vacation and Sick Time
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