Customer Satisfaction Agent at Tiime, assisting entrepreneurs through a dedicated application. Engaging users via multiple communication channels and enhancing their experience.
About the role
- Customer Service Supervisor ensuring high-quality service at various bank branches in Massachusetts. Engaging customers in financial solutions and managing a teller team for efficient operations.
Responsibilities
- Provides high quality service that earns the long-term loyalty of customers
- Engages with customers to understand their needs and provide financial solutions
- Supervises branch teller staff and oversees accurate processing of transactions
- Coaches teller team in relationship development, service, and operations
- Responsible for daily control of the branch’s main vault, cash distribution, and settlement duties
- Participates in Bank-sponsored marketing initiatives and supports training programs
Requirements
- Minimum 1- year experience as a teller in a bank or other financial institution
- Strong supervisory and interpersonal communications skills
- A thorough understanding of teller operations
- Professional telephone communications skills
- Enthusiastic, customer- focused team player
- Organized and dependable
- Good knowledge of bank terminology, products and services
- Skilled in typing and general use of office equipment
- Ability to work accurately with figures and to perform detailed work
- Positive and helpful attitude.
Benefits
- Mileage reimbursement may be available for travel between locations
- Bilingual: Spanish/Portuguese a plus
Job title
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Degree requirement
Tech skills
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