Customer Support Specialist providing friendly service for Finnish customers via chat and email. Collaborating with teams to ensure a smooth and enjoyable customer experience.
About the role
- Bilingual Customer Service Representative at RBC handling life insurance inquiries via phone and email. Providing support to clients in both English and French to ensure a seamless experience.
Responsibilities
- Effectively answer inbound calls centered on updating, managing, and reporting of policy information to our clients
- Respond to email inquiries related to their policies by both owners and brokers
- Provide insurance assistance to clients based on their needs
- Accurately analyze and report all information in relation to the terms and conditions of the policy in a timely manner
- Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the first point of contact
- Demonstrate a solid understanding of the policies and effectively communicate them to clients and brokers
- Use procedures effectively and seamlessly during calls
Requirements
- Must-have Bilingualism (English and French) required
- Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8 am to 8 pm EST
- Excellent oral and written communication skills
- Strong attention to detail and problem resolution skills
- Ability to navigate between multiple systems
- Demonstrated skills in providing world-class client service
- Ability to work independently in a structured environment
- Must be able to meet the technological and confidentiality requirements of the role
Benefits
- A Total Rewards program that includes flexible benefits
- Work/life balance and career development programs
- Investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your business and career
- Flexible work/life balance options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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