Associate Customer Service Representative handling customer inquiries and complaints for Highmark Health via phone, email, and face - to - face communications. Ensuring timely resolution and maintenance of accurate records.
About the role
- IT professional providing specialized support and analysis for on-site applications at QVC in Bethlehem, PA. Collaborating with users to enhance hardware and software systems while complying with industry standards.
Responsibilities
- Supports the client to identify requirements, research design and document, submit proposals and implement approved solutions
- Assists in the installation of technologies/systems, following approved processes and procedures
- Analyzes performance of site technologies and systems, providing 1st level event and incident response, resolve and document status and lessons learned
- Provides user support for site issues responding 24/7 as required and escalates problems as appropriate
- Ensures adherence to industry and government standards while identifying exceptions
- Implementing legal compliance measures
- Participates in projects to develop understanding of processes to improve system analysis techniques
Requirements
- 3 – 5 years of work experience
- Associate degree desired
- Analysis skills including consulting with users, to determine hardware, software or system functional specifications
- Continuing to enhance knowledge of the tools, procedures and processes needed to manage and support the site operations environment
- Knowledge of different applications/systems supported
Benefits
- competitive compensation
- paid time off
- employee assistance program
- parental leave
- paid volunteer hours
- amazing company discounts
- health care benefits starting on day 1
- 401(k)
- tuition reimbursement benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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