Customer Experience Agent managing customer inquiries at a digital finance company. Involves resolving issues, providing support, and maintaining customer relationships in Manchester.
About the role
- Customer Care Consultant managing client requests and ensuring customer satisfaction in Milan's Drive Center. Collaborating closely with external sales and technical teams to provide efficient solutions.
Responsibilities
- Gestire l’inserimento degli ordini e supportare i clienti nella gestione delle forniture
- Sviluppare offerte commerciali e fornire un primo livello di consulenza
- Interfacciarti con i colleghi del team e con i reparti interni per garantire risposte rapide ed efficaci
- Utilizzare i sistemi aziendali (SAP e CRM) per la gestione e il monitoraggio delle attività
- Supportare i clienti nell’utilizzo del portale Online Support
Requirements
- Diploma o laurea
- Esperienza di 3–5 anni in ruoli analoghi, preferibilmente in aziende con prodotti elettromeccanici o affini
- Ottima dimestichezza con PC e pacchetto Office (in particolare Excel)
- Buona conoscenza della lingua inglese per la comprensione di documentazione tecnica e interazioni con Head Quarter in Germania
- Disponibilità a sporadiche trasferte (principalmente per formazione)
Benefits
- Smartworking e flessibilità oraria
- Piattaforma Welfare per rimborsi e acquisto di beni e servizi
- Assicurazione sanitaria
- Permessi retribuiti per visite mediche
- Estensione congedo papà
- Sportello di Ascolto Psicologico
- Ticket restaurant
- Sport in azienda o in strutture convenzionate
- Prodotti igienici femminili mensili
- Borse di studio per figli dei colleghi
- Stage in azienda per figli dei colleghi
- Compilazione Dichiarazione dei Redditi
- Agevolazioni economiche e supporto famiglia
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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