Associate Customer Service Representative handling customer inquiries and complaints for Highmark Health via phone, email, and face - to - face communications. Ensuring timely resolution and maintenance of accurate records.
GS
Hybrid Medical Support Specialist, EMT, MA
Posted 9 hours ago
About the role
- Medical Support Specialist on the Pre-Employment Medical Team scheduling and coordinating medical exams and tests. Providing administrative support and communications with candidates, medical providers, and internal teams.
Responsibilities
- Provide administrative support to the medical team.
- Coordinate and schedule pre-employment medical examinations, laboratory tests, vaccinations, and others as requested for candidates.
- Manage high-volume scheduling across multiple time zones and international medical facilities.
- Communicate appointment details, instructions, and requirements clearly to candidates via phone and email.
- Track and monitor progress through the medical clearance process.
- Maintain accurate and up to date records in tracking and compliance systems.
- Follow up on pending results, missing documentation, and rescheduling as needed.
- Liaise with recruiters, medical providers, and overseas project teams.
- Ensure strict confidentiality and compliance with privacy regulations and company security protocols.
- Provide exceptional customer service to candidates throughout the process.
Requirements
- Minimum three (3) years of experience as a Medical Assistant or EMT.
- Must possess valid BLS (CPR) certification.
- Knowledge of medical terminology and clinical procedures.
- Knowledge of HIPAA compliance.
- Proficiency in Microsoft Office 365 and Adobe.
- Excellent interpersonal and communication skills.
- Ability to remain calm and professional in stressful situations.
- Ability to work independently and as part of a team.
- Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
- Outstanding written and verbal communication skills.
Benefits
- Teleworking: Yes.
- 5-10% Travel Requirement: Occasional travel to headquarters in Arlington, VA.
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