Assistant Customer Service Specialist at TDCX responsible for delivering exceptional support to customers via various channels. Focus on customer satisfaction and effective problem - solving in a BPO environment.
About the role
- Senior Customer Service Coordinator driving operational excellence in Order-to-Cash processes for a healthcare vaccine company. Collaborating cross-functionally to enhance service quality and compliance.
Responsibilities
- Champion a customer-centric mindset, ensuring high-quality execution of Order-to-Cash processes
- Act as a second-level escalation point, managing customer complaints and service deviations
- Drive continuous improvement initiatives to enhance service transparency and O2C performance
- Collaborate cross-functionally with Commercial, Finance, Supply Chain, Quality, IT, and external partners
- Provide hands-on operational support for selected markets, ensuring compliance with GDP/GMP/WDA requirements
Requirements
- Bachelor’s degree in Business Administration, Supply Chain, Customer Service, or a related field
- Fluent in English and German, with business proficiency in French
- 5+ years of experience in customer service or operations within regulated industries such as pharma, healthcare, or life sciences
- Strong experience with Order-to-Cash processes, cross-functional collaboration, and continuous improvement
- Familiarity with GDP/GMP/WDA compliance frameworks
Benefits
- Healthcare
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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