Customer Service Representative managing customer inquiries and providing technical assistance. Working within a motivated team at AddSecure, a leading IoT solutions provider in Europe.
About the role
- Global Customer Service Director overseeing customer service function across regions for Oticon Medical. Responsible for building a high-performing service model and leading an international team.
Responsibilities
- Lead and develop the customer service team
- Oversee the integration of local teams into a consistently streamlined approach
- Develop new SOPs and drive rollout of training on new processes
- Improve the customer service experience and facilitate organic growth
Requirements
- Bachelor’s degree in Business, Health, or Communications preferred
- Minimum 5 years of managerial experience in a busy customer service or operational environment
- Previous experience in the healthcare/medical field preferred
- Proven experience building teams from the ground up, on an international or multi-site scale
- Strong coaching, training and mentoring skills
- Demonstrated experience leading transformation, change, or operating model transitions
- Track record of working closely with commercial organizations (Sales, Marketing, Operations)
- Strong multilingual capabilities - English & French required, additional European languages appreciated
Benefits
- Permanent Contract
- Full Time
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