Customer Support Specialist providing invoicing and billing support for strategic clients at FedEx. Delivering exceptional customer service and technical solutions in a dynamic environment.
About the role
- Customer Service Manager providing strategic and frontline leadership at Bearingstar Insurance in Connecticut. Overseeing the CT Customer Service Department and developing exceptional service processes.
Responsibilities
- provide strategic and frontline leadership to Bearingstar's CT Customer Service Department
- manage CT Office Managers and provide leadership across all CT service functions
- develop and implement 'Best in Class' processes to deliver consistent, exceptional customer service
- analyze department performance
- act as the face of Customer Service when partnering with internal and external customers
- create and execute tactical business plans aligned with company strategy
- lead regular team meetings to reinforce Bearingstar's value proposition
- train Team Managers on Renewal Reviews and identifying sales opportunities
Requirements
- 3–5 years of progressive Customer Service leadership experience required
- Personal Lines insurance experience a plus
- strong interpersonal and communication skills
Benefits
- competitive salaries
- bonuses
- excellent benefits
- strong development programs
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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