Customer Service Manager providing strategic and frontline leadership at Bearingstar Insurance in Connecticut. Overseeing the CT Customer Service Department and developing exceptional service processes.
AI
Hybrid Insurance Agency Customer Service Specialist
Posted 48 minutes ago
About the role
- Customer Service Specialist at Ron Heyman Agency providing personalized customer service and support. Identifying opportunities to cross-sell and assisting with customer inquiries in Phoenix, AZ.
Responsibilities
- Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
- Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
- Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process
- Processes change to existing and new accounts
- Serves as a liaison on behalf of the customer between the agency and various business partners
- Assists customers with claims by directing them to the appropriate Claims Department contacts and resources
- Follows up to ensure customer needs are addressed
- Schedules appointments with existing or prospective customers for agency employees
Requirements
- Must hold active Arizona Property & Casualty Licenses to apply for the position
- Familiarity with American Family computer systems a major plus
- Friendly and upbeat attitude and good problem-solving skills a must
- Demonstrated customer service experience
- Effective communication skills
- Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
- Solid knowledge and understanding of basic mathematical skills
- Flexible work from home options available.
Benefits
- 100% commissions on all sales
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
- Employee discounts
- Paid Vacation
- Paid Holidays
- One Week Paid Sick/PTO
- Work from Home or from the Office after fully trained
- Annual Bonus and 100% Paid Commissions on all new accounts
- Medical/Vision/Dental Insurance coverage available
- Super Friendly and Awesome Co-workers and Boss
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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