Customer Service Representative engaging with customers at U - Haul center in Clarksville, Tennessee. Providing services and assisting with equipment and rentals.
About the role
- Clinical Specialist in Wound Care working with healthcare professionals to provide training, support, and expertise in NSW. Engaging with clinicians and developing tailored in-service programs to enhance best practices.
Responsibilities
- Represent the business as a Subject Matter Expert in Wound Care, delivering product application and clinical evidence training to customers across hospitals and health services throughout NSW.
- Collaborate with the broader team to develop tailored training content and in-service programs, leveraging globally approved materials adapted to local needs.
- Build and maintain a strong network of product champions and clinical influencers.
- Partner with Marketing and Medical Affairs to grow and strengthen the local Key Opinion Leader (KOL) network.
- Actively participate in industry events, conferences, and professional associations to stay current with Wound Care trends and innovations.
- Translate insights into actionable clinical strategies.
- Provide clinical advisory support to customers and internal sales teams on products within the specialty.
- Contribute to protecting existing business and identifying opportunities for growth.
- Work closely with Sales and Marketing teams through joint customer visits, presentations, and engagements to deliver tailored clinical content and ensure consistent, evidence-based messaging to healthcare professionals (e.g., nurses and surgeons).
- Partner closely with Territory Managers to drive business growth, leveraging clinical expertise to support customer engagement, identify new opportunities, and contribute to the successful execution of territory strategies.
Requirements
- Bachelor’s degree in Nursing
- Relevant experience in Wound Care and/or Surgical Nursing, Operating Theatre, or the Medical Device industry
- Positive, proactive attitude with a passion for supporting clinical best practice.
- Strong communicator who enjoys educating and engaging with clinicians.
- Builds trusted relationships with ease and collaborates well with others.
- Adaptable and comfortable in dynamic hospital environments.
- Self‑motivated, curious, and eager to learn and grow.
Benefits
- Regular travel across metropolitan Sydney
- Collaboration with healthcare professionals
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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