Customer Service Officer providing support for clients after their finance product goes live. Handing enquiries and creating positive experiences in a hybrid working environment.
About the role
- Customer Support Specialist providing friendly service for Finnish customers via chat and email. Collaborating with teams to ensure a smooth and enjoyable customer experience.
Responsibilities
- Helping customers via live chat and email while and providing friendly and accurate support.
- Solving and following up on customer queries while collaborating with other teams to ensure a smooth experience.
- Sharing insights from customer interactions to improve the overall customer journey.
- Following and applying internal routines and quality standards, including responsible gaming, bonus requests, and customer data handling.
- Taking ownership of issues during your shift and finding efficient solutions to minimize impact on customers and the team.
- Translating texts for our website and newsletters as needed.
- Monitoring daily and weekly reports and taking action when necessary.
- Supporting other teams within the Services Department and helping mentor or train new team members.
- Working 8–10 hour rotating shifts between 08:00 and 00:00, including occasional weekends and public holidays.
Requirements
- You’re confident communicating in Finnish and English, and you keep your interactions clear, friendly, and professional.
- You’re service-minded and bring a positive, customer-focused attitude.
- Comfortable working with computers and troubleshooting issues efficiently.
- You're detail-oriented and well-organized, and able to take initiative while staying calm under pressure.
- A problem-solver who can multitask effectively and maintain a customer-first mindset.
- Flexible and adaptable, thriving during busy periods and shifting priorities with a smile.
- Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match – we love close matches too!
Benefits
- Enjoy 28 days of vacation with the option to use your balance on business days only, effectively giving you up to 10 extra days off.
- Combined with flexible working hours, you can make the most of your time off.
- Elevate your well-being with monthly sports/health compensation, full sick leave coverage for the first 8 days, our in-house gym, and a chill games room to unwind.
- Unlock a generous Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities to fuel your growth.
- Our office is a cozy (and dog-friendly) haven right in the heart of the city.
- Enjoy complimentary fruits and beverages and free parking.
- Be part of the most legendary events and make amazing connections with colleagues from across the entire company.
- Comprehensive relocation support for a smooth transition.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Analyst focusing on revenue expansion strategies at iugu. Responsible for account management and risk mitigation in a B2B environment.
Customer Service Analyst supporting clients, resolving issues, and collaborating with teams at PINEX logistics firm. Ensuring customer satisfaction and efficient problem - solving.
Coordenador(a) de Customer Service managing customer service excellence for a logistics company in the pharmaceutical sector. Overseeing team performance and facilitating interdepartmental collaboration.
Customer Service Representative providing support and expertise in design for online printing services. Engaging with US clients, resolving inquiries, and ensuring high satisfaction in Tunis.
Support travelers by providing information after booking tours and enhancing their experience before departure for EF Go Ahead Tours. Prioritize tasks efficiently under pressure with attention to detail and excellent customer service.
Digital Support Specialist at KCB group, providing leadership in support and improvement of digital channels. Handling upgrades, enhancements and ensuring system compliance and service excellence.
E - Mobility Service & Customer Experience Specialist in Milan for A2A Energia, focusing on electric mobility services and customer satisfaction.
Customer Service Representative liaising between customers and cross - functional teams for timely processing of RFQs. Building long - lasting customer relationships for an aircraft parts distributor.
Customer Experience Representative handling inbound customer calls related to underwriting and billing issues for AssuranceAmerica. Providing personalized support and problem - solving solutions in a fast - paced environment.