Global Customer Service Quality Expert defining and driving quality standards across CMA CGM’s shipping network. Focused on service excellence, reducing customer effort, and enhancing the customer journey.
About the role
- ZAPP customer support coordinator responsible for providing technical support and customer training. Facilitate logistics for ZAPP add-on services while ensuring optimal customer experience.
Responsibilities
- Provide daily customer support for ZAPP users through phone and virtual methods
- Build positive working relationships with customers for repeat business
- Complete business transaction tasks, including creating and sending invoices
- Maintain up-to-date customer records in ZAPP, Asana, Zoho, PayPal, or other CRM or financial systems
- Lead customer onboarding, Zoom trainings, and demonstrations
- Coordinate all ZAPP add-on services, including scheduling and payment collection
- Manage Jury Buddy process, including preparing system schedules
- Communicate with customers, identifying solutions for recouping lost funds
Requirements
- Exceptional customer service acumen
- Strong written and verbal communication
- Highly detail-oriented and organized
- Commitment to diversity, equity, accessibility, and inclusion
- High degree of self-accountability
- Proficiency with software and technical tools
- Interest in the arts
Benefits
- Employer-paid health insurance
- Employer-paid life and disability insurance
- Dental insurance is partially subsidized by the employee
- 401(k) with up to 5% match
- 37.5 hour work week
- Generous vacation and sick leave
- 10 paid holidays plus the week off between Christmas and New Year’s Day
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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