Customer Care Associate at Vericel providing support for commercial operations in regenerative medicine. Ensure timely processing of product orders with exceptional customer service and cross - functional collaboration.
About the role
- Product Support Specialist providing clinical support and training on robotic arm applications for surgeons. Delivering equipment guidance and building relationships in surgical teams.
Responsibilities
- Provide training and Clinical/Technical support for robotic arm applications
- Prepare pre-operative CT scans using proprietary software
- Report case reviews and service metrics to management and regulatory department
- Actively sell clinical benefits and build relationships with surgeons and OR staff
- Collaborate with cross-functional teams to increase product utilization and case volume
Requirements
- High School diploma
- Prefer Bachelor’s Degree in business or a related technical field
- 2+ years’ experience in a sales and/or technical environment (medical, pharmaceutical or healthcare)
- Knowledge of customer service principles and processes
- Ability to apply office technology (e.g., ERP systems, Microsoft Access, Excel, Word)
Benefits
- Clinical product support for end users
- On-site guidance during surgical procedures
- Training and ongoing customer education
- Feedback on product design for performance improvement
- Collaboration with Sales and Marketing teams
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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