Technical Developer/Support Specialist providing technical and developer support for Niagara based hardware and software solutions. Experienced in troubleshooting automation software and assisting developers.
About the role
- Customer Care Manager serving as the client’s primary business contact at KNAPP Group. Overseeing complex quotes and maintaining strong customer relationships while managing service operations.
Responsibilities
- The Customer Care Manager serves as the client’s primary business contact and is responsible for client satisfaction.
- Responsible for the preparation, oversight, and negotiation of technical and complex quotes for automated logistics systems and their underlying controls of $3 million USD or higher.
- Strategically plan the budget and business needs for the service accounts.
- Conduct regular account reviews with customers.
- Identify opportunities for account growth, including up-selling or cross-selling service offerings.
- Handle escalations and complex service issues with professionalism and urgency.
- Responsible for the Service Operations team while overseeing maintenance contracts and hotline concerns.
- Serve as the account liaison, responsible for all client communications, conflict resolutions, and compliance on deliverables.
- Build a strong partnership with internal Sales department and other internal partners.
- Operate as the lead point of contact for any and all matters specific to our customers, building and maintaining strong, long-lasting customer relationships.
Requirements
- Bachelor’s degree in Business or Technical studies preferred
- 3+ years of account management or customer service experience
- Previous experience in account management, material handling, sales and working with international teams
- Experience in delivering client-focused solutions based on customer’s needs
- Bilingual (English/German) preferred but not required
- Proven ability to manage multiple projects at a time demonstrating high attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Experience with SAP, ERP, CRM tools and creating code preferred
Benefits
- 2 remote days per week
- Half day Fridays
- A beautiful new, state-of-the-art, office complex in Kennesaw, GA
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
- Subsidized food delivery
- Monthly celebrations
- Quarterly employee events
- Corporate Social Responsibility including recycling, sustainability and volunteering
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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