Global Process Owner responsible for designing and harmonizing Customer Care processes. Leading transformation initiatives for the company’s global service operations.
QS
Hybrid Customer Support Specialist
Posted yesterday
About the role
- Customer Support Specialist providing frontline service through multiple channels at Quant Greece. Accurate handling of customer inquiries regarding loan portfolios, payments, and account information.
Responsibilities
- Provide frontline customer service through multiple channels
- Ensure accurate handling of inquiries related to loan portfolios, payments, and account information
- Handle inbound calls and written communications from customers
- Record and track requests in internal systems
- Respond to inquiries with clarity and courtesy
- Escalate complex or unresolved issues to the Senior Officer or Supervisor
- Educate customers on processes and digital tools
- Maintain up-to-date knowledge of product offerings and servicing practices
- Ensure compliance with regulatory requirements
Requirements
- Proven experience in a customer support role for at least 2 years
- Social intelligence
- Interpersonal and emotional skills
- Empathy
- Problem-solving and negotiation skills
- Organizational and project management skills
- Comfortable working in high-pressure environments and on an agile delivery plan
- Fluency in English, and strong verbal and written communication skills
Benefits
- Competitive compensation
- Meal vouchers
- Monthly bonus programs
- Cutting-edge IT equipment
- Modern facilities
- Free coffee and beverages
- Private health insurance
- Occupational doctor and nutritionist
- Onsite gym
- Wellness facilities
- Ping pong room
- Career and talent development tools
- Mentoring and coaching
- Personalized annual learning and development plan
- Employee referral bonus
- Regular wellbeing, ESG and volunteering activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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