Supervisor Customer Service overseeing tender management and empowering customer service teams. Requires 5 years experience with language fluency in English, Dutch, and French.
PL
Onsite Customer Service, Shipping Documentation Specialist
Posted 4 days ago
About the role
- Customer Service & Shipping Documentation Specialist at PIL in Bogotá, Colombia. Responsible for contracts and providing shipping documentation and customer support in the logistics sector.
Responsibilities
- Serve as the primary point of contact for customers to handle contracts.
- Give shipping documentation support, ensuring the accurate and timely issuance of shipping documents.
- Maintain high standards of customer service.
- Download and treat daily booking requests, to be sent to customers within the next period.
- Handle all customers’ demands to ensure all requests are promptly attended.
- Ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on PIL system.
- Maintain good communication with other teams like Documentation and Sales Teams´.
- File customers’ particularities to ensure consistency on PIL service.
- Follow up bookings from regular / BID customers, to ensure they are coming within the expected timeframe.
- Provide excellent customer experience and assist customers with problem solving.
- Handle customer inquiries via phone, email, and in-person.
Requirements
- Bachelor’s degree in business, Logistics, or related field.
- Experience in customer service within the shipping or logistics industry and experience in sea shipping documentation in the shipping and logistics sector.
- Proficiency in MS Office and CRM software.
- Knowledge of import/export processes, documentation, and invoicing.
- English level: preferably B1, B2, or higher level in Speaking, Listening & Reading.
- Organized, able to follow regulations and procedures in a strictly regulated environment.
- Strong communication, negotiation, and interpersonal skills.
- Strong organizational and problem-solving skills.
- Customer-oriented mindset with problem-solving abilities.
- Discretion and professionalism in handling sensitive information.
- Must be fluent in Spanish; intermediate English (needs to read/write effectively).
- Team spirit and adaptability.
Benefits
- Be part of a leading global carrier with a strong focus on sustainability and innovation.
- Work in a dynamic and collaborative environment.
- Opportunities for professional growth and development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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