Customer Experience Intern supporting regional customer experience via omni - channel support. Engaging customers with speed and empathy while collaborating with internal stakeholders.
About the role
- Sr. Analyst managing contracts and customer service for Collins Aerospace's aftermarket team. Communicating with global customers and overseeing contract management in a hybrid setup.
Responsibilities
- Communicate effectively and professionally with customers
- Digest large amounts of data quickly while dealing with ambiguity
- Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedites requests, the implementation of contract modifications to standard work and other customer requests as needed
- Ability to train and develop others around them in areas of expertise
- Continue to develop and participate in efficient process improvements using CORE Principles
- Receipt, review, and processing of customer orders, RFQ’s and discrepancies in accordance with standard terms and conditions or customer specific contractual obligations
- Extensive internal interface with various support organizations within the organization
- Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately
- Responsible for assisting with timely payment from customers
Requirements
- Typically requires University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field
- Prior Account Management or Customer Service experience
- Customer Service experience with the ability to collaborate amongst multiple internal functions and external customers
- Distribution or logistics experience and knowledge of international trade protocols
- Proficient in Microsoft applications, SAP, reporting, database manipulation and/or VBA
- Ability to process large amounts of information quickly, handle ambiguity, make sound business decisions, and be open minded.
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
- And more!
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