Supervisor Customer Service overseeing tender management and empowering customer service teams. Requires 5 years experience with language fluency in English, Dutch, and French.
About the role
- Customer Service Representative handling French customer inquiries for premium loyalty program in Barcelona. Providing high-quality service and identifying sales opportunities in a hybrid work environment.
Responsibilities
- Gérer les appels entrants + les dossiers écrits en français
- Offrir une expérience client de haute qualité
- Identifier des opportunités de vente (produit financier) de manière consultative
- Travailler avec plusieurs outils et documenter correctement les interactions
Requirements
- Français natif
- Anglais ou Italien courant
- Expérience en service client (centre d'appels/multicanal est un plus)
Benefits
- Salaire compétitif + primes de performance
- Modèle de travail hybride
- Environnement jeune, dynamique et multiculturel
- Bureau à Poblenou avec un superbe toit-terrasse pour respirer, se ressourcer et profiter des pauses.
- Opportunités de formation + développement
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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