Customer Service Specialist at MCA supporting customer operations for a fast - growing wireless communications division. Engaging with customers and ensuring smooth front office operations in Charlotte, NC.
About the role
- Customer Service Consultant providing support via phone, live chat, and email for CreditorWatch customers. Handling inquiries and disputes while enhancing customer experience.
Responsibilities
- Handle inbound and outbound customer enquiries via phone, live chat and email across different geographies
- Own and progress customer cases from enquiry through to resolution
- Be the voice of the customer within the business, sharing feedback and insights to improve products
- Investigate and manage commercial disputes between customers and their debtors
- Solve real business problems and deliver meaningful improvements that directly enhance the customer experience
Requirements
- couple years of experience as a Customer Service Agent
- passion for providing world class service
- strong problem solving skills
- experience with dispute handling
- time management skills
- written and verbal communication skills
Benefits
- Keep Active – All employees get a Fitness First Platinum gym membership.
- Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you!
- Wellness Days – Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work.
- Monthly Massages – We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.
- Bonus Shares – We offer our dedicated employees’ performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.
- Fun Activities – We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) – these monthly team building activities will keep you feeling valued and connected.
- Legal Services – Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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