Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Customer Service Specialist at MCA supporting customer operations for a fast-growing wireless communications division. Engaging with customers and ensuring smooth front office operations in Charlotte, NC.
Responsibilities
- Serves as a customer service role model for others
- Able to resolve customer service issues with little to no supervision
- Establish relationships with major customers and vendors out of their locations
- Trains and mentors other customer operations staff
- Assist all customers in a professional manner
- First point of contact to greet customers and visitors
Requirements
- 3-7 years experience in customer operations or related fields
- Must possess a High School Diploma or GED (Associate Degree Preferred)
- Must possess excellent knowledge and experience using Microsoft Office Products inclusive of Microsoft Word, Microsoft Excel, and Outlook
- Ability to interact and communicate professionally in both spoken and written form
- Strong organizational and administrative skills
- Detail oriented
- Background in accounts receivable and purchasing is a plus
- Experience in an office setting is preferred
Benefits
- Medical
- Dental
- Vision
- 401K
- PTO
- Holiday Pay
- Education Incentives
- Competitive compensation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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