Marketplace Customer Service Specialist providing support for online marketplaces like Amazon, eBay, and Walmart. Navigating platform policies and ensuring customer satisfaction through exceptional service and problem resolution.
About the role
- Customer Service Coordinator assisting Capital One customers with virtual support. Requires strong customer focus, internet connectivity, and virtual office setup.
Responsibilities
- Work virtually at home and manage customer inquiries
- Demonstrate ability and willingness to learn
- Communicate effectively with peers, management, and customers
- Exercise good judgment and independent decision making
- Proactive time management and organizational skills
Requirements
- High school diploma, GED or equivalent certification
- At least 2 years of customer service or call center experience
- At least 1 year of Google Suite or Microsoft Office experience
- At least 3 years of customer service or call center experience (preferred)
- At least 6 months of experience in the financial industry (preferred)
Benefits
- Medical, Dental, Vision, Prescription coverage
- Day 1 Flexible Schedule Options
- Paid Time Off
- Wellbeing offerings such as backup childcare and Mental Wellness support
- Tuition Reimbursement
- Paid Training and Development offered quarterly
- Flexible Spending Account
- Life Insurance
- Disability Insurance
- 401 K and Stock Purchase Plan
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