Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Enterprise Premium Support Specialist providing high-touch technical support for enterprise clients at Notion. Collaborating with teams to resolve AI and technical issues while ensuring customer satisfaction.
Responsibilities
- Provide white-glove, dedicated account support to premium enterprise customers
- Collaborate cross-functionally with Sales, Customer Success, and Professional Services teams
- Lead the troubleshooting and resolution of advanced technical issues
- Act as a bridge between customer and Notion engineering teams
- Create, refine, and scale support processes
- Collaborate on the creation and maintenance of both internal knowledge and customer-facing documentation
- Engage in regular executive reviews with customers
Requirements
- 10+ years of experience in B2B customer-facing technical roles
- deep understanding of customer lifecycle management
- adept at working cross-functionally with stakeholders
- experience advising customers on AI tool adoption
- extensive experience with REST APIs
- log analysis
- Single Sign-on protocols
- advanced troubleshooting techniques
- experience advising both technical and non-technical stakeholders
- extensive experience of troubleshooting across both desktop and cloud applications
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Ensuring customer cylinder balances and rental bills are accurate as Customer Experience Cylinder Control Specialist at Airgas, an industrial gas supplier. Collaborating with several teams for effective operations and problem resolution.
Customer Service Specialist acting as a liaison between customer service and lab operations. Providing comprehensive support for lab - related inquiries for veterinarians and veterinary staff.
Marketplace Customer Service Specialist providing support for online marketplaces like Amazon, eBay, and Walmart. Navigating platform policies and ensuring customer satisfaction through exceptional service and problem resolution.
Technical Developer/Support Specialist providing technical and developer support for Niagara based hardware and software solutions. Experienced in troubleshooting automation software and assisting developers.
Technical Support Specialist providing support for Niagara - based hardware and software solutions at Honeywell. Collaborating closely with engineering teams and assisting developers in their projects.
Customer Solution Dispute specialist overseeing and researching disputes while providing accurate information to Hapag - Lloyd customers. Collaborating with various departments to ensure efficient dispute resolution and customer communication.
Customer Care Associate at Vericel providing support for commercial operations in regenerative medicine. Ensure timely processing of product orders with exceptional customer service and cross - functional collaboration.
Customer Service Team Lead at Luminor responsible for ensuring service quality and team performance in retail banking. Collaborating with cross - functional teams to foster growth and efficiency.
Loss Prevention Customer Service Associate focusing on preventing store loss and ensuring a positive shopping experience. Collaborating with management and maintaining store safety standards.