Operations & Customer Experience Specialist engaging with Livom Group customers in a hybrid role. Collaborating across various departments and enhancing customer experiences.
About the role
- Customer Support Representative for a legal insurance platform in Berlin handling inbound customer inquiries. Responsible for documentation and supporting clients' needs in a hybrid work environment.
Responsibilities
- As the primary point of contact, you are responsible for professionally handling inquiries from the clients of our partner insurance providers
- You conduct inbound calls with our customers (no sales, no legal advice) and ensure careful documentation and maintenance of customer records in our CRM system
- Acting as a central interface, you forward issues to the responsible lawyers for individual and expert handling
- You identify the needs of new and existing customers and provide all relevant information about the process
- Service-oriented consultation and supporting customers with their individual concerns are among your main responsibilities
Requirements
- Business-fluent German skills, both written and spoken
- Completed commercial apprenticeship or initial experience in customer service or the hospitality/hotel sector
- Availability: 30–40 hours/week (Mon–Fri)
- Good knowledge of Google Workspace
- Excellent communication skills
- Friendly and service-oriented manner
- Careful and reliable working style
- Professional handling of customers
- Quick to get up to speed on new topics
Benefits
- 100% coverage of a Deutschlandticket for your mobility
- Your dog is a team player? Perfect — we welcome well-behaved dogs in the office
- Corporate Benefits account with attractive offers and discounts across many brands
- Company and team events because teamwork and cohesion matter to us
- Company pension scheme with a 20% employer contribution — we plan for the future with you
- Games & fun after work: Nintendo Switch, PS5, darts and table football are available
- Free beverages, fresh fruit and muesli are provided as a matter of course
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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