Customer Care Associate at Vericel providing support for commercial operations in regenerative medicine. Ensure timely processing of product orders with exceptional customer service and cross - functional collaboration.
About the role
- Customer Care Representative for MTM Health supporting customers through inbound calls. Utilizing empathy and accuracy to manage 60–80 calls daily while working on-site at Norton, VA.
Responsibilities
- Handle inbound calls from members, clients, and facilities
- Take on 60–80 calls per day (Mondays may see higher volume)
- Support callers with empathy, accuracy, and efficiency
- Increase task complexity as your skills grow
Requirements
- Must be able to work on-site at our Norton, VA office
- 1 year of call center experience
- 6 months of customer service experience
- Basic typing and computer skills with strong navigation abilities
Benefits
- Health, dental, and vision insurance
- Life and disability coverage
- 401(k) with company match
- FSA and HSA plans
- Wellness programs with incentives
- Voluntary and ancillary benefits
- Pay on Demand
- Paid time off + holiday pay
- Birthday holiday
- Maternity/paternity leave
- Continuing education reimbursement
- MTM Perks discount program
- Career development and advancement opportunities
Job title
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Experience level
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Degree requirement
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