Customer Support Specialist offering excellent service in Athens, Greece, or remotely. Handling inquiries via phone, email, and chat, ensuring high customer satisfaction.
About the role
- Customer Service Manager overseeing the strategic development of client support operations in Mainz. Leading teams and ensuring high-quality service delivery to customers within a hybrid work environment.
Responsibilities
- Establishment, strategic development, and overall management of the Customer Service department
- Leadership, development, and deployment planning of staff, including personnel responsibility
- Ensuring consistent, high-quality, and efficient customer service processes (including support, trainings, events, and committee work)
- Act as the central interface to executive management and other company departments; preparation of decision-making materials and reporting
- Management of customer-related projects and coordination of resource allocation within Customer Service
- Handling escalation and decision management, and representing the company to customers and clients
Requirements
- University degree (e.g., Business Administration, Public Administration, Business Informatics, or comparable) or a comparable qualification with relevant professional experience
- Several years of experience in customer service, project management, or a comparable organizational or leadership role
- Strong sense of responsibility and high reliability
- Strong communication and leadership skills
- Strong customer and service orientation
- Structured, solution-oriented, and strategic way of working
- Assertiveness and a confident approach to conflict and escalation situations
- Team-oriented with the ability to lead and develop employees
- Willingness to continuously develop personal competencies, especially soft skills, through appropriate training measures
Benefits
- Flexible working hours
- Up to 3 days/week remote work possible (for full-time employment)
- 30 days annual leave, 31 days from 01/01/2027 (for full-time); company closed on 24/12 and 31/12
- Fair compensation including an annual special payment
- Structured onboarding
- Training and development opportunities with cost coverage and paid leave for training
- Subsidy for job ticket (commuter pass)
- Excellent local public transport and long-distance rail connections
- Job bike option
- Attractive company pension scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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