Product Support Specialist working closely with diverse customers to enhance product value and experience at Clay. Interacting with teams to gather feedback and improve user experience.
About the role
- Customer Support Specialist offering excellent service in Athens, Greece, or remotely. Handling inquiries via phone, email, and chat, ensuring high customer satisfaction.
Responsibilities
- Bearbeitung von Kundenanfragen auf Deutsch per Telefon, E-Mail und Chat
- Lösung von Konto- oder technischen Problemen und Eskalation bei Bedarf
- Sorgfältige Dokumentation und rechtzeitige Nachverfolgung
- Sicherstellung einer hohen Kundenzufriedenheit
Requirements
- Deutsch C2 / muttersprachliches Niveau
- Englisch B2 oder höher
- EU-Pass oder gültige Arbeitserlaubnis für Griechenland
- Flexibilität für Vor-Ort- oder Remote-Arbeit, inklusive Schichtarbeit (Montag-Sonntag, projektabhängig)
- Bereitschaft, mindestens 1 Woche vor Arbeitsbeginn nach Athen umzuziehen (bei Vor-Ort-Einsatz)
Benefits
- Wettbewerbsfähiges Gehalt (1.100-1.500) plus monatliche Leistungsboni
- Bezahlte Schulung (12 Wochen)
- Umzugspaket für EU-Kandidaten: Flug, 2 Wochen Hotel, Abholung am Flughafen, Unterstützung bei der Wohnungssuche
- Krankenversicherung und rechtliche Zusatzleistungen
- Klare Karrieremöglichkeiten in einem internationalen Unternehmen
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