Customer Service Manager providing strategic and frontline leadership at Bearingstar Insurance in Connecticut. Overseeing the CT Customer Service Department and developing exceptional service processes.
About the role
- Customer service analyst managing client inquiries via email and WhatsApp for logistics solutions. Responsibilities include performance tracking, data analysis, and internal teamwork.
Responsibilities
- Respond to customer requests via email or WhatsApp and route them internally for service analysis, then follow up with the customer with acceptance, rejection, or negotiation of new deadlines, volumes, carriers, etc.
- Responsible for accepting, validating, and monitoring the volume performance of portfolio customers, with a commercial focus in day-to-day customer relationships.
- Prepare spreadsheets and controls in Excel, analyze data extracted from BI, and create presentations for customers when necessary.
- Maintain accurate records and document customer service actions and discussions.
- Conduct meetings with customers and internal teams as requested.
Requirements
- Bachelor's degree.
- Intermediate proficiency in Microsoft Office.
- Experience in customer service (B2B).
- Knowledge of Power BI.
- Knowledge of Zendesk.
- Knowledge of logistics and/or foreign trade (international trade).
Benefits
- Health insurance
- Dental plan
- Pharmacy assistance
- Gympass: fitness activities with Wellhub
- Surgical instrumentation
- Food allowance (Vale Alimentação)
- Meal voucher (Vale Refeição)
- Transportation voucher
- Maternity assistance
- Extended parental leave
- Birthday day off
- PraVC Program: Emotional well-being program
- Pingo de Gente: baby starter kit
- Annual gifts: Christmas kit, toy, school supplies
- Life insurance
- Private pension (private retirement plan)
- Credit union
- Payroll-deductible loans
- PDI: Individual Development Plan
- PPR: Profit-sharing Program
- UniBrado: training and development programs for career growth
- Raízes Program: recognition for company tenure
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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