Customer Support Manager leading a geographically dispersed team in customer service at Malvern Panalytical. Focusing on strategy, KPI improvement, and customer satisfaction.
RS
Hybrid IT Customer Support Specialist
Posted 2 days ago
About the role
- Customer Support Representative first point of contact for reybex customers in Germany. Managing onboarding, support requests, and customer relations in a hybrid setup.
Responsibilities
- First point of contact for existing and new customers for all reybex products
- Support of existing customers and responsibility for onboarding new customers
- Handling customer inquiries and providing 1st- and 2nd-level support
- Act as an interface between customers, the development team and product management
- Coordinate and conduct webinars and trainings
- Create FAQs, documentation and help videos, and optimize self-service options
Requirements
- You have successfully completed a technical or business degree, e.g. Business Informatics or Computer Science, and demonstrate broad know-how across the entire value chain (procurement, materials management, CRM/sales)
- Ideally you have initial professional experience as an ERP consultant/developer or have acquired ERP knowledge in a responsible position
- You bring a strong process understanding for mid-sized companies as well as excellent methodological skills (presentation and moderation)
- Good SQL and programming skills
- Fluent German and English language skills (spoken and written)
Benefits
- Work–life balance: flexible working hours, home office arrangements
- Development: opportunities for personal development, challenging tasks in international, demanding projects
- Security: permanent employment in a continuously growing company, attractive compensation with the option of a company car including private use
- Company culture: flat hierarchies, short decision-making paths, informal, first-name culture across all levels, creative feel-good atmosphere, open and very good working climate, culture of learning from mistakes and feedback, hands-on mentality
- Work environment: equipped with modern work tools, free drinks and fresh fruit, free employee parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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