Retail Sales Consultant at Telstra providing exceptional customer service and guidance on tech solutions. Collaborating with team to meet sales targets and enhance customer experience.
About the role
- Customer Support Manager leading a geographically dispersed team in customer service at Malvern Panalytical. Focusing on strategy, KPI improvement, and customer satisfaction.
Responsibilities
- Make sound strategic and transparent tactical decisions
- Manage, motivate, develop, and maintain a group of geographically dispersed CS Engineers and other Customer Support staff
- Draft a CS strategy for the region
- Measure and improve the CS business along well defined Key Performance Indicators (KPI’s)
- Partner up with relevant groups within Malvern Panalytical to ensure efficiency and customer satisfaction
- Address all escalations in line with standard protocol
- Ensure that Customer Service processes are executed in line with the globally/regionally agreed policies
- Manage personnel activities such as performance appraisals, salary adjustments, hiring and termination of employees
- Monitor time sheets, expense reports, and time off requests
Requirements
- Substantial experience managing a large team in dynamic and complex environments
- Knowledge of PC operating systems
- Salesforce.com
- MS Office Suite
- Ability to travel both locally and internationally
- Fluent in Italian and in English
Benefits
- Competitive benefits
- Salary
- Company car
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Part Time Customer Service & Sales Consultant at Telstra store assisting customers with tech solutions. Not just sales, but also enhancing customer telecommunications experiences.
Customer Support Representative providing customer support to OpenTable customers via phone, email, and chat. Responsible for answering complex questions about product usage and ensure excellent service.
Operations Support Agent for Caisse Desjardins de Neigette et Mitis - Ouest handling operational activities and member transactions. Ensuring timely and secure processing of various reports and requests.
Customer Services Analyst providing consultative support for B2B and B2C clients needing spare parts. Collaborating with internal teams to ensure efficient service delivery and customer satisfaction.
Validation Support Representative for PayJoy, analyzing alerts and preventing fraud. Aiding customers in emerging markets to gain financial stability and success.
Customer Care Representative managing service calls and dispatching technicians for Crown Equipment Corporation. Processing billing and maintaining records in a dynamic environment.
Customer Care Representative processing calls and dispatching technicians for Crown Equipment Corporation. Handling customer inquiries and maintaining records for effective service operations.
Billing Support Specialist managing customer billing inquiries and collections for OpenTable's Customer Support team. Ensuring billing accuracy, resolving customer inquiries, and supporting revenue operations in a hybrid environment.
Customer Experience Representative assisting customers with inquiries on underwriting, billing, and policies. Managing inbound calls and providing personalized support for AssuranceAmerica clients.