Product Support Specialist working closely with diverse customers to enhance product value and experience at Clay. Interacting with teams to gather feedback and improve user experience.
About the role
- ERP Production Support Specialist ensuring accurate transactions and inventory records during ERP go-lives at Morgan Advanced Materials. Training Shop Floor Coordinators and streamlining operations for long-term success.
Responsibilities
- Support daily shop floor transactions during UAT, Go‑Live, and Hypercare
- Run and troubleshoot job movements, job issues/receipts, production reporting, and inventory transactions
- Monitor and clean up transactional errors before they snowball
- Train and coach the Shop Floor Coordinator on system processes
- Build simple job aids, cheat sheets, and process guides
- Investigate and resolve mismatches between physical and system inventory
- Feed insights back to the ERP project team, highlighting gaps or improvement opportunities
- Act as the go‑between for shop floor teams, operations leadership, and the project team
Requirements
- Experience in manufacturing, production, or shop floor operations
- Hands-on knowledge of ERP systems—Microsoft Dynamics 365 or similar would be ideal
- Strong understanding of production transactions and inventory control
- Confident training others and supporting change in a real-world environment
- Detail‑focused (you notice when something’s off and you fix it)
- Solid communicator who can work across operations and project teams without drama
- Calm under pressure—ERP go-lives aren’t for everyone, but you’ve got the temperament for it
- Previous involvement in an ERP rollout or Hypercare period (Nice to Have)
- Experience developing training materials or process documentation (Nice to Have)
Benefits
- Health, safety and wellbeing
- Community Morgan people
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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