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About the role
- Provide B2C Customer Service & Back-Office support for sustainable textile company. Engage in order processing, customer communication, and shop maintenance in Vienna.
Responsibilities
- You provide active support to our team in B2C customer service and back-office operations, contributing to the smooth running of our processes.
- You take ownership of tasks, bring forward ideas, and ensure daily operations are carried out efficiently and reliably.
- Customer care, maintenance of our online store, coordination with partners, and support for marketing and sales activities.
- Handling customer tickets and returns in the B2C area.
- Monitoring and tracking orders in the backend (including payment status, delayed or partially delivered orders, review and maintenance of canceled orders).
- Responsible for professional complaint management and service-oriented, solution-focused customer communication.
- Communication with fulfillment and print partners regarding B2C orders.
- Point of contact for affiliate agencies, participation in meetings, and verification of affiliate commissions.
- Maintenance of the B2C shop: creating new products, managing sale items (activation/deactivation, price updates), and updating/correcting product descriptions.
- Maintenance of the inventory management system (WAWI), including updating order analyses, stock levels, and product reorders.
- Ordering in-house and third-party products and obtaining documents from various partners.
- Planning and creating B2C newsletters (topic selection, promotions, off-topics, recommendations).
- Preparing settlements for design sales and sub-shops.
Requirements
- Some experience in customer service, back-office, or e-commerce is an advantage.
- Confident use of online store platforms and inventory/ERP systems.
- Structured and reliable working style with a strong sense of responsibility.
- Ability to work independently and strong organizational skills.
- Strong communication skills and a service-oriented manner toward customers and partners.
- Comfortable working with numbers and data (e.g., for settlements and stock maintenance).
- Basic knowledge of newsletter marketing is a plus.
- Interest in and affinity for new technologies and using various software solutions (esp. AI).
- Very good German and good English, both spoken and written.
Benefits
- A key role in the development and scaling of the company.
- High degree of creative freedom and the opportunity to take on responsibility.
- Dynamic and creative work environment in a sustainable startup with an international outlook.
- Flexible home-office and remote work options.
- Attractive social benefits and modern working conditions.
- A modern, authentic company culture — professional but relaxed.
- No strict dress code. What matters most is a genuine interest in sustainability topics related to fashion, materials, and innovation.
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