Junior Operations Support Specialist supporting Operations manager in aligning business strategy and internal teams. Role involves process documentation and interdepartmental communication in a travel tech company.
About the role
- Customer Care Agent assisting customers with inquiries in rental services and app functions. Join our diverse team in a hybrid role based in Berlin.
Responsibilities
- First point of contact for all our customers
- Assist customers in challenging situations with topics such as ongoing rentals, our vehicles, app features, and payment options
- Receive inquiries by phone and email in the Service Center as part of a shift schedule and resolve them as quickly as possible
- Identify methods to resolve issues efficiently and effectively
- Filter important information and provide your colleagues and other teams with detailed reports or feedback about malfunctions in the app or in the vehicles
- Understand customers' needs and deliver high-quality service
Requirements
- A genuine problem-solver
- Enjoy advising and supporting customers
- Highly communicative with excellent interpersonal skills
- Ideally experienced with customer support or CRM software
- German fluency at C1 level (spoken and written) and English at B1 level; additional languages are a plus
- A positive attitude toward work and a strong team spirit
- Able to ensure an outstanding customer experience and willing to go the extra mile
- Empathetic, with a positive demeanor and a strong desire to continuously help our customers
Benefits
- Monthly gross salary of €2,600.00
- Monthly performance-based bonuses
- Shift differentials for night, Sunday and public holiday shifts
- Pension plan: Secure your financial future with our attractive retirement plan
- Mobility: Choose between monthly MILES credits or the Deutschlandticket
- Fitness: Benefit from a subsidized Urban Sports Club membership for your physical and mental wellbeing
- Corporate benefits: Access to over 1,500 providers offering discounts on sneakers, theater tickets and more
- Hybrid: Work flexibly from our Berlin office and remotely from home
- Workplace: Receive the latest technology and an ergonomically equipped workstation
- Diversity: Join our diverse team of more than 50 nationalities; the company language is English
- Development: We value personal growth through knowledge sharing and training opportunities, supported by our HR team and team leads
- Catering: Enjoy fresh coffee, drinks, fruit and snacks, as well as lunch during all-hands meetings
- Social impact: At MILES, a portion of revenue is invested in regional and social projects
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Booking & Operations Specialist in Miami managing travel bookings and supporting travel partners. Passionate about creating memorable travel experiences with a strong customer service focus.
Customer Support Specialist assisting users with medical platform queries at AMBOSS. Provide support through multiple channels to enhance their experience and facilitate optimal usage.
Customer Experience Supervisor developing support for customer care teams in hybrid working environment. Leading service operations and fostering a positive team culture at Blue Ridge Communications.
Customer Service Representative providing product support for water and wastewater operators. Responding to inquiries, service issues, and assisting with product selection.
Account Support Specialist supporting Whitespace's Account Management team to enhance client service and drive innovation in digital insurance.
Customer Service Advisor ensuring effective resolution of customer issues for Southern Water. Achieving KPI targets and delivering excellent customer service across multiple channels.
Customer Experience Advisor delivering excellent customer service at Capita. Management of customer complaints and collaboration with stakeholders to improve experience.
Customer Support Representative providing support in German and English through various channels. Resolving inquiries, assisting customers, and collaborating with teams in a hybrid work environment.
Providing expert - level payroll processing and compliance support at Personio. Collaborating with teams to enhance customer experience and resolve payroll inquiries.