Customer Care Associate at Vericel providing support for commercial operations in regenerative medicine. Ensure timely processing of product orders with exceptional customer service and cross - functional collaboration.
About the role
- Customer Service Representative providing product support for water and wastewater operators. Responding to inquiries, service issues, and assisting with product selection.
Responsibilities
- Provide customer service by responding to inquiries regarding product selection, services and issues.
- Associates will be responsible for knowledge of 20,000 products and 3 catalogues.
- Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
- Performs necessary follow-up to ensure customer service expectations are met.
- Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
- Researches and suggests alternative products to customers.
- Provides representation of products, increasing sales wherever appropriate or as requested.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Resolves customer issues including issuance of credit concessions.
- Refers complex, non-standard problems to supervisor.
Requirements
- Proficiency with Microsoft Outlook/Word/Excel
- High-Volume Call-Center Experience preferred
- Must be able to pass a background/drug test
- HS Diploma or GED strongly preferred
- 0-2 years of experience in area of responsibility
Benefits
- Medical
- Dental
- Vision
- Life
- 401k
- Vacation
- Sick Time
Job title
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