Technical Developer/Support Specialist providing technical and developer support for Niagara based hardware and software solutions. Experienced in troubleshooting automation software and assisting developers.
About the role
- Customer Support Specialist assisting users with medical platform queries at AMBOSS. Provide support through multiple channels to enhance their experience and facilitate optimal usage.
Responsibilities
- Support our users by responding to their inquiries across multiple channels (Zendesk, phone, and social media)
- Advise users on how to get the most out of our platform
- Stay up to date on product changes and quickly familiarize yourself with product information so you can share current details
- Collaborate with the team to improve our product, the customer experience, and internal processes
- Capture customer feedback and update internal databases to identify trends and share those insights with the team
- Support process improvement, growth, and marketing projects
Requirements
- Native-level German and strong English skills, as English is our company language
- Very strong verbal and written communication skills. You can break down complex topics precisely and communicate them appropriately for the target audience
- Excellent problem-solving abilities
- Patience when handling complex or sensitive cases
- Familiarity with a variety of software and digital tools
- Experience in customer support and/or the healthcare sector is a major plus
- Friendly, collaborative personality
Benefits
- 🌴 Time off & leisure (30 paid vacation days, an AMBOSS company holiday, a personal Purpose Day, and more)
- 🥙 Catering & comfort (Daily healthy breakfast and lunch prepared by our in-house chefs at the Berlin office, AMBOSS daycare, and the option to work remotely from our offices in Cologne, Sardinia, or Cape Town)
- 🏃 Health & mobility (Urban Sports Club - M-Plan, Fitbit Versa 3, Deutschland-Ticket, and more)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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