Customer Support Specialist providing technical support for vending machines and payment issues. Handling inbound customer communications and ensuring a professional response with attention to detail.
About the role
- Customer Service Advisor ensuring effective resolution of customer issues for Southern Water. Achieving KPI targets and delivering excellent customer service across multiple channels.
Responsibilities
- Achieve customer and client KPI targets in relation to all contacts
- Deliver an excellent customer experience
- Respond to all contacts from customers via available channels
- Accurately capture data and enter it on relevant systems
Requirements
- Excellent interpersonal and organisational skills
- Highly effective verbal and written communication skills
- Telephone and computer literate
- Ability to demonstrate empathy and ownership of customer problems
Benefits
- Permanent contract
- Full-Time – 37.5 hours per week
- 7-week training period followed by 3 weeks of Grad Bay
- Flexible shifts between operational hours
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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