Customer Experience Advisor delivering excellent customer service at Capita. Management of customer complaints and collaboration with stakeholders to improve experience.
CA
Capita
Currently Hiring
About the company
Capita is a leading provider of business process services, driven by data, technology and people.
We are a purpose-led, responsible organisation¬.
Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers.
We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler.
We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa.
Capita is quoted on the London Stock Exchange (CPI.L).
Further information can be found at: http://www.capita.com
Open jobs
Browse and apply for open jobs at Capita.
15 jobs found
Customer Service Advisor ensuring effective resolution of customer issues for Southern Water. Achieving KPI targets and delivering excellent customer service across multiple channels.
Senior Software Developer responsible for developing, testing, and deploying software solutions. Collaborating with team members and delivering projects according to specifications.
Customer Experience Lead advocating for better customer journeys in NHS admin. Analyzing feedback and mapping workflows for improvement in healthcare services.
Customer Engagement Specialist at BBC delivering audience support and enhancing viewer experiences through various communication channels.
Continuous Improvement Lead supporting AI initiatives at Capita Health & Welfare. Implementing high - quality provision and championing AI efficiencies within the team.
Customer Service Advisor managing customer inquiries in Irish and English for Capita. Providing excellent customer service and ensuring professional handling of various customer enquiries across different channels.
Senior Account Manager driving growth and success of key client accounts in public service transformation. Shape strategy and build relationships while collaborating with high - performing teams.
Senior Project Manager managing strategic and complex HR initiatives at Capita. Leading large - scale projects with enterprise - wide impact in a dynamic environment.
Internal Auditor ensuring effective delivery of quality assurance processes for Royal Navy’s training transformation programme. Supporting ISO standards and conducting audits for Team Fisher.
Lead and develop the Retentions Team at Capita, enhancing customer satisfaction and team performance. Work closely with senior stakeholders to deliver excellent outcomes for customers.
Software QA Tester ensuring high quality across pension technology solutions with strong automation expertise in Selenium and Python. Driving quality practices and collaborating with development teams.