Customer Care Associate at Vericel providing support for commercial operations in regenerative medicine. Ensure timely processing of product orders with exceptional customer service and cross - functional collaboration.
About the role
- Customer Service Advisor managing customer inquiries in Irish and English for Capita. Providing excellent customer service and ensuring professional handling of various customer enquiries across different channels.
Responsibilities
- You will be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care.
- Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
- Identifying vulnerable customers and adapting approach, providing additional support when required.
- Handling escalated customer queries with empathy and integrity, logging accurately
- Dealing with a wide range of queries across telephony / email / web chat / channels
Requirements
- Fluent Irish (Gaeilge) speaker
- Strong English communication skills
- Previous experience within a similar role, ideally with experience of working with Social media platforms
- Excellent communication skills
- Proficient in using various computer applications and software simultaneously
- An attentive listener who can empathise and adjust to different customer needs
- A self-motivated individual who takes responsibility for customer issues and follows them through to resolution
Benefits
- Permanent contract with a competitive salary of €30 432 per year
- 22 days annual leave, plus 2 company days & bank holidays plus the opportunity to buy additional holidays!
- Life Assurance cover, covering x2 of your salary after qualifying period
- Access to the Capita Pension Scheme
- Access to our Employee Assistance Programme
- Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores…
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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