Customer Service Advisor ensuring effective resolution of customer issues for Southern Water. Achieving KPI targets and delivering excellent customer service across multiple channels.
About the role
- Account Support Specialist supporting Whitespace's Account Management team to enhance client service and drive innovation in digital insurance.
Responsibilities
- Assist with, and have the opportunity to lead, complex client onboarding projects
- Track platform adoption and usage to identify insights and trends
- Prepare reports, presentations, and meeting notes to support client discussions
- Identify inefficiencies within the team and propose practical solutions
- Join Account Managers in client conversations where appropriate
- Maintain accurate client records and documentation within CRM systems
- Coordinate internal follow-ups across Product, Support, and Commercial teams
- Monitor account activity and usage data for internal review
- Support smooth communication between teams and timely delivery of tasks
- Demonstrate the capabilities of the Whitespace platform
- Stay curious about the insurance market, digital transformation trends, and your own development
- Complete all required compliance and product training
- Take ownership of your learning by developing a strong understanding of the Whitespace platform and the wider insurance ecosystem
- Demonstrate ethical, transparent, and customer-focused behaviour at all times.
Requirements
- Familiarity with CRM systems and Microsoft Office tools
- Background or exposure to the specialty insurance market (preferred, not essential)
- Naturally curious with a strong desire to learn
- Collaborative team player who enjoys supporting others
- Comfortable working in a fast-paced environment with multiple priorities
- Positive, proactive, and solution-focused mindset
- Willing to step outside your comfort zone
- Genuine interest in technology and innovation
- Highly organised and reliable, with strong attention to detail
- Supportive and collaborative, with a desire to help others succeed
- Clear and professional communicator
- Energetic, optimistic, and enthusiastic
- Growth-focused, with a continuous improvement mindset
Benefits
- Medical coverage
- Life insurance
- Pension plans
- Paid time off
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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