VP of HR leading customer service initiatives at Synchrony, collaborating across global teams for effective HR solutions. Driving employee engagement and operational excellence within the organization.
About the role
- Customer Care Representative handling customer inquiries and order processing via phone and email. Collaborating with the McKesson 3PL team to ensure timely assistance for customers.
Responsibilities
- Enters Customer orders received via phone and email.
- Receives calls via assigned call queues.
- Monitors assigned email to case Salesforce queues.
- Ensures that the assigned queues are worked on a regular basis.
- Answers Phones and Assists Customers with concerns as needed.
- Aids customers with returns process initiation.
- Answers shipping and delivery questions.
- Contacting Master Data Collections Dept /Finance to remove blocks from the account.
- Initiating new account set-up or assisting with various account updates.
- Directs customers to proper departments when questions are outside of their assigned scope of business.
- Completes ongoing training as assigned.
- Complete assigned training courses in a timely manner.
- Participates as an active member of assigned team.
- Tracking packages.
- Running license block reports.
- Active participant in team meetings.
- Prepares for monthly 1:1’s with supervisor.
Requirements
- High School Diploma / College Degree Preferred
- General Computer and Keyboarding Skills
- Microsoft Office Skills – Word, Excel (ability to filter and find), PowerPoint
- Ability to Multitask
- Ability to thrive under pressure in a fast-paced environment
- Ability to work within given Schedule Adherence tolerances
- Well Spoken and a Clear Communicator
- Customer Service Experience Preferred
- Works well in a team driven environment
- Strong Sense of Urgency
Benefits
- Competitive compensation package
- Annual bonus or long-term incentive opportunities
Job title
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Experience level
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