Hybrid Customer Service Representative – Housebuilding

at Reconomy

• Job title: Customer Service Representative – Housebuilding
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Telford, United Kingdom

About the role

• Customer Service Representative delivering exceptional support in Housebuilding at Reconomy Connect, with initial in-office work followed by hybrid arrangements.

Responsibilities

• We’re looking for a **Customer Service Representative** to join our Housebuilding team. You will be the first point of contact for our customers, delivering exceptional service.
• In this role, you’ll handle over 60 incoming calls per day or an equivalent volume of emails, ensuring smooth daily operations through effective organisation and prioritisation of your workload.
• You’ll thrive in a fast-paced environment, working collaboratively as part of a team while also taking ownership of your individual tasks.
• Building strong relationships with customers will be key to your success in this role.
• The working hours are between the hours of 07:25 and 17:25.

Requirements

• Experience in customer service, whether that be in an office, retail or hospitality.
• Comfortable with working under pressure in a fast-paced environment.
• Effective communication skills both written and verbal.
• IT Literate, a good ability with Microsoft programmes such as Word, Excel, Outlook and Teams.
• Good attention to detail to ensure accuracy when placing orders.

Benefits

• **Financial perks:** Pension scheme, length of service rewards, and referral bonuses.
• **Exclusive discounts:** MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
• **Health & wellbeing:** Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
• **Mental health support:** Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
• **Family-friendly:** Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
• **Community engagement:** Volunteer days and collaboration with local charities.
• **Generous holiday:** Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
• **Employee voice:** Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.