Technical Customer Care Specialist providing remote technical support for Cox Automotive products. Engaging with clients through multiple communication channels to resolve product issues.
About the role
- Customer Experience People Lead for Melio managing a team supporting US customers. Ensuring timely assistance and contributing to global customer experience strategy.
Responsibilities
- Lead and develop a high-performing team dedicated to supporting US-based Melio customers
- Ensure empathetic, accurate, and timely assistance across all support channels
- Contribute to the global CX strategy and drive performance
- Represent the voice of the customer for positive business change
- Collaborate with local leadership and international peers
- Focus on supporting US-based customers to manage the Melio business payments platform
- Build and develop the team through recruitment and coaching
- Drive team performance against customer satisfaction, quality assurance, and response times
Requirements
- Proven track record of leading or managing teams within a customer support environment
- Background in working successfully towards service levels and high-quality experience targets
- Growth mindset and resilience to navigate change and conflict positively
- Ability to coach and mentor others
- Confident communicator who can navigate difficult conversations and influence stakeholders effectively
- Empathy and active listening skills vital for building relationships with team and customers.
Benefits
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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