Client Support Specialist providing real - time assistance and support to insurance clients using underwriting screening tools. Ensuring effective user experience and addressing queries promptly.
About the role
- IT Site Support Specialist providing technical support for IT infrastructure and user devices in West Palm Beach. Collaborating with vendors and internal teams to resolve technical issues and maintain systems.
Responsibilities
- Provide a high level of local and remote IT Support Service, including level 2 and 3 technical support
- Resolve and close help desk tickets within the required time frame
- Maintain inventory in Asset Inventory System
- Maintain site standards and documentation in accordance with enterprise procedures
- Provide support for projects by completing designated tasks and meeting deadlines
- Support, replace, configure and deploy end user, CISCO network and HP cloud equipment
- Troubleshoot all client issues, connectivity, package deployment and virus removal
- Support Enterprise mobile devices including iPhone, iPad, cell, tablets and broadband devices
- Work with outside contractors, project teams and internal staff to maintain and repair IT equipment
- Work with the infrastructure team on network device maintenance/monitoring, and troubleshooting LAN/WAN/VPN connectivity issues
- Carry out budget control for IT expenditure, ensuring cost-effective solutions and adherence to financial guidelines
- Commitment to ongoing training and professional self-development to stay current with industry standards and technologies
Requirements
- Bachelor of Science Degree in Information Technology or related field
- At least 3 years of relevant experience in a similar post
- COMPTIA A+ or similar certifications
- In-depth knowledge of Windows 11 and Microsoft Office 365 Suite
- Knowledge of Windows Active Directory architecture and its interaction with the desktop environment
- Basic knowledge of network topologies, protocols, UTP and fiber cables including cable management
- Experience in troubleshooting infrastructure equipment such as desktops, laptops and mobile
- Experience using remote client management tools and ServiceNow or other Enterprise Service Desk incident/project management tools
- Experience remediating operating system security vulnerabilities and patch implementation methods
- Experience with unattended build processes and imaging utilities
- Knowledge of anti-virus software, Wi-Fi security and access
Benefits
- Equal opportunity employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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