Customer Service Representative for an HVAC company handling client inquiries and scheduling technician visits. Requires strong communication skills and solution - oriented approach.
About the role
- Sea Freight Supervisor coordinating customer and vendor communication at DSV. Monitoring KPIs, ensuring compliance, and managing team performance in the logistics sector.
Responsibilities
- Monitoring and ensure all inquiries are promptly replied and followed up by team member in timely manner avoiding reminders
- Monitoring, leading and maintain KPI and milestone achievement to be on the track
- Review any incoming Invoice from Vendor side
- Coordinate communication with Customer, Carriers and Overseas offices
- Responsible to provide quotations as requested by DSV Overseas
- Monitoring WIP & ACR are properly input in Cargowise
- Encourage team by being a good example to fully comply with rule and regulation set up by management
- Perform intervention to solve if any trouble or irregularity case
- Oversee to check and review profit & loss
Requirements
- Diploma / Bachelor’s Degree in any discipline but major in transportation, supply chain and logistics is an advantage
- Minimum 2-3 years experience in Sea Freight Staff position or minimum 2 years experience in Sea Freight Supervisor position
- Good understanding of Sea Freight Business
- Good understanding of Customs Clearance process & documentation
- Dangerous Goods Regulation knowledge
- Ability to multitask and manage multiple shipments simultaneously
- Ability to negotiate with Carrier and suppliers
- Fluent in English (written and spoken)
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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