Senior Customer Support Specialist providing exceptional customer support and processing analysis for clients in Guatemala. Assist with high escalations and create outstanding user experiences.
About the role
- Clinical Support Specialist delivering training and clinical support for surgical procedures. Assisting with Stryker's Upper Extremity product portfolio in various surgical settings.
Responsibilities
- Provide clinical product support to all end users and on-site guidance and assistance during surgical procedures
- Resolve technical product and service issues as needed
- Provide training, ongoing in-services, and customer education to assigned accounts
- Complete 101 and 201 training and develop an understanding of all basic procedures
- Complete Mako training
- Complete Stryker Learning Management System (SLMS) assignments on an ongoing timely basis
- Build knowledge of Stryker implants, instrumentation and applicable clinical benefits
- Learn proprietary software to prepare pre-operative CT scans and assist surgeons in pre-operative implant planning, implant sizing and positioning
- Observe and apply practices used to train and guide surgeons and hospital staff
- Assist in day-to-day coordination of accounts and necessary tasks to support scheduled upper extremity procedures
- Develop knowledge of hospital and account preferences to meet or exceed customer expectations
- Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff
- Complete all necessary account administration duties (e.g. Consignment audit, PER process - Product Experience Report, RMA process - Return Material Authorization, case billing and closure)
- Provide prompt and accurate complaint reports per quality and compliance system requirements
- Assist in product demonstrations and lab logistics to service sales, marketing and potential customers
- Build collaborative relationships with internal sales team members to achieve business objectives
Requirements
- Experience of working in a clinical role is beneficial
- Tech savvy and minded
- A driven attitude, people focus and plenty of charisma
- Computer skills, MS Office
- Confident presentation skills
- Excellent anatomy and physiology knowledge
- Demonstrated high achiever who loves to learn and take on challenges
- A background that demonstrates an ability to engage with others, influence, motivate and work hard
- Valid UK Drivers license
Benefits
- Ability to discover your strengths, follow your passion and own your own career
- In-house product training program
- Field sales training
- Quality products that improve the lives of customers and patients
- A winning team driven to achieve our mission and deliver remarkable results
- Coworkers committed to achieving more and winning the right way
- Bonuses
- Commissions
- Healthcare
- Family and parenting leaves
- Wellness programs
- Onsite gym's and restaurants
- Discount purchase programs
- Service and performance awards
- Various social and recreational activities
- Mobile phone
- iPad
- Laptop
- Company car or car allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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